
Smart Pod: Moving Beyond the Flags
Improving Public Safety Interventions at Unpatrolled Beaches. Smart Pod aims to enhance beach safety for new migrants in Australia through culturally integrated education and innovative digital solutions.
Client
Surf Life Saving Australia
Tool
Figma Adobe Photoshop SketchUp
Year
Feb - Jun 2023
Role
UX UI designer Model designer
Project Overview
In partnership with Surf Life Saving Australia, the project enhances beach safety for new migrants in Australia by integrating safety education into their cultural experience. Through research and stakeholder input, culturally adaptive programs, community initiatives, and digital kiosks are developed to foster a safety culture aligned with migrants' backgrounds. The project focuses on inclusivity, engagement, visibility, accessibility, and sustainability to improve beach safety and social inclusiveness. The SmartPod covers the project's evolution from consultation to prototype development, aiming to redefine beach safety education for new migrants in Australia.
Research
In our initial consultation with Surf Life Saving Australia, we recognised the need to ensure that everyone should find a safe place to enjoy themselves on the beach. During our analysis, we delved into aspects like beach education and the effectiveness of safety awareness, as well as the public's general behaviour towards beach safety. We discovered that diverse backgrounds, including geographical, cultural, and societal differences, significantly influence individuals' confirmation biases, attitudes, and awareness regarding beach safety in Australia. With a special focus on new migrants, who may lack local knowledge about beach safety cues and risks. Our research revealed that new migrants often come from diverse backgrounds, bringing varying degrees of familiarity with ocean environments, which significantly influences their perception of beach safety.
2.1 Field Research
In response to Surf Life Saving Australia's directive to bolster beach safety awareness, our team embarked on field research at both patrolled and unpatrolled beaches such as Gordons Bay, Clovelly Beach, and Coogee Beach. Our investigative efforts included interviews and surveys, specifically designed to understand the behaviours and preferences of our primary target groups: new migrants. Our findings illuminated a crucial gap in safety knowledge, particularly among these groups, who frequently underestimated the risks associated with beach environments. The data also highlighted a variety of human activities and specific beach features that could potentially enhance or compromise safety.

2.2.1 Original Approach
In our initial consultation with Surf Life Saving Australia, we recognised the need to ensure that everyone should find a safe place to enjoy themselves on the beach. During our analysis, we delved into aspects like beach education and the effectiveness of safety awareness, as well as the public's general behaviour towards beach safety. We discovered that diverse backgrounds, including geographical, cultural, and societal differences, significantly influence individuals' confirmation biases, attitudes, and awareness regarding beach safety in Australia. With a special focus on new migrants, who may lack local knowledge about beach safety cues and risks. Our research revealed that new migrants often come from diverse backgrounds, bringing varying degrees of familiarity with ocean environments, which significantly influences their perception of beach safety.
2.2.2 Our Approach
Driven by these insights, we have reframed our approach based on our How Might We questions from simply spreading safety awareness to embedding a culture of proactive safety within the beach experience. Our revised strategy encompasses:
Developing targeted educational initiatives that address the specific needs and knowledge gaps of new migrants, ensuring that these key demographic groups are well-informed about the dynamics of beach safety.
Encouraging active participation from local communities in safety education and promoting collaboration on areas that can enhance safety awareness of new migrant groups.
Designing visual and intuitive signage that effectively communicates safety information, taking into account the diverse linguistic backgrounds and ways of knowledge comprehension in new migrants.
2.3 Design Principles
Inclusivity and Engagement: The design must be family-friendly and afford the accessibility for children, catering to all age groups. The design should be crafted that promotes vigorous user involvement and proliferates interactive opportunities.
Promote Safety Awareness: Priority should be given to ensure effective understanding of safety warning signage and safety education to enhance awareness and help the public establish a sense of safety at the beach.
Good Visibility and Accessibility: All elements within the design must be highly visible and complemented by convenient accessibility to accommodate a diverse group of people.
Prudent Budgeting: Efficiently steward financial resources to satisfy the project's essential needs without excess.
Maintain sustainability : Ensure our solution can further develop in the future and benefit both the environment and the community.
Fostering Government Partnerships: Sustain robust alliances with municipal and governmental entities, as well as support community groups which focus to aid new migrants settle in life in Australia such as Community Migrant Resource Centre, Settlement Council of Australia, and Australian Neighbourhood Houses and Centres Association (ANHCA). to bolster the project's progressive evolution (Commonwealth of Australia (Department of Social Services), 2017).

Ideation
Initial Sketches
We began by investigating existing elements along Australia's beaches, with light poles being a prominent feature. After a thorough budgetary assessment, we innovatively transformed it into a dashboard, cleverly integrated into the umbrella structure. It provides shade for beachgoers, drawing their attention to interact with our design

Low-Fidelity Prototype
We built the user flow first to get better understanding on how the structure works. Based on the sketches we wanted to explore the meaning of the dashboard, the coherent design, the clean surface to interact with, think about how to encourage conscious seaside safety awareness learning, and take the design a step further by incorporating the necessary weather conditions.



Final Delivery
The SmartPod is our response to bridging the gap between new migrant communities and local communities. This digital interactive kiosk intends to serve as a one-stop informative platform dedicated to communicate beach safety awareness to help new migrant communities be aware of beach dangers in Australia in a straightforward and convenient manner, while simultaneously, being richly informed of the beach surroundings this kiosk is located.





🙌 Reflections
Working on this project with Surf Life Saving Australia has been an enlightening experience, highlighting the critical role of culturally sensitive safety education. Our goal was to design a comprehensive beach safety system tailored to new migrants, addressing their unique needs and challenges. Through extensive field research and collaboration, we identified significant gaps in safety knowledge and behaviours among new migrants. This project required us to reframe our approach, focusing on integrating safety education into the cultural experience of new arrivals. My contribution involved conducting detailed site analyses, interviewing new migrants, and developing the concept of interactive digital kiosks. This process taught me the importance of empathy and inclusivity in design, ensuring our solutions are accessible and engaging for diverse audiences. By leveraging technology and community collaboration, we aimed to create a safer, more welcoming beach environment. This project has strengthened my skills in user-centred design and highlighted the value of multidisciplinary approaches in addressing complex social issues.